Digital Transformation Project Manager - Field Service (m/f/d)

As Product Owner & Project Manager for Field Service, you are responsible for field service applications within the myPlant Maintenance product suite. Your current focus is Field Service Management (FSM-INNIO) and Field Service Debrief (FSD). You combine the product owner's responsibility for vision, backlog and value with the project manager's drive for delivery, rollout and stakeholder alignment. You translate the needs of field service engineers, service planners and service management into prioritized, well-refined features and make sure they are delivered on time and adopted globally. The role requires experience in software or multinational environments, strong skills in digitalization and AI, and effective communication with global teams.

What INNIO offers you

• An innovative and international working environment
• Flexible working time model (depending on position and role)
• Health We Care program – including company sports activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport – station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the Alps with various outdoor sports and leisure possibilities

Your Responsibilities

Product Ownership:

• Own the productvision, roadmap and backlog of yourapplications, alignedwithINNIO's Digital Strategy and the myPlantplatform; contribute to the furtherevolution of the Maintenance suite, includingnewapplications and capabilities
• Gather and consolidaterequirementsfromfieldservice, serviceoperations, regions and otherstakeholders; runworkshops and processanalyses, also to identify AI potential
• Prioritize the backlogbased on businessvalue, customerimpact and effort
• Write and refineepics and userstorieswithclearacceptancecriteriatogetherwith the developers; act as the Product Owner in the scrumteam and acceptdeliveredresults
• Define and track KPIs (e.g.adoption, dataquality, time saved etc.) to measure the value of features
• Manage interfacesbetween the applications and to adjacentsystems (e.g. Salesforce, Oracle EBS, othermyPlantapps) and third-party softwaretogetherwith the responsibleowners

Project Management and Delivery

• Lead cross-functionalprojects and releases for yourapplicationsfromscopedefinition to go-live, within time, budget and scope
• Plan and coordinatetesting (UAT) and rollout to regions, includingtrainingmaterial, communication and release notes
• Manage risks, dependencies and change, and driveadoption and sustainability of the implementedsolutions
• Preparestatusreports and update stakeholders on all organizational levels
• Coordinateresolution of Level 3 support tickets and keepproductdocumentationup to date

Your Profile

• Bachelor'sorMaster'sdegree in Computer Science, International Business, Engineering orrelated
• Min. 5 years of experience in softwarecompaniesor multinational industrieswithdemonstrableresults
• Experience as Product Owner and/or Project Manager in agile (scrum) softwaredevelopment, ideally for mobileorfieldserviceapplications
• Understanding of fieldservice and maintenanceprocesses (serviceorders, workreporting, spare parts) and ideally of the INNIO servicebusiness
• Ability to break down businessneedsintoclearuserstories and technicalrequirements, and to challengesolutionstogetherwithdevelopers
• Passionate aboutdigitalization, AI and softwaredevelopment
• Excellent communicationskillswith global, virtual teams and seniorleadership
• Analytical, structured and detail-orientedwhilekeeping the bigpicture; able to manage competingpriorities
• Strong teamplayer, inclusive and open-minded, with a high say/do ratio
• Presence on site in Jenbachisrequired for 50% of the working time

At INNIO, we offer an attractive compensation package that is above the collective agreement for the metal industry. Your qualifications and experience will be considered in an open dialogue during the recruiting process to ensure a market-competitive compensation package.