Technical Support Engineer

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application.

They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future

Responsibilities

• Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established timeframes and support service levels are achieved
• Collaborate closely with development and service teams as well as key account management.
• Shape the future of the product by reporting bugs and feature requests
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Qualifications

To be successful in the position you will possess the following skills and experience: Must have:

• 2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role
• Bachelor or Master of Science in Computer Science/Engineering or relevant experience
• Experience with enterprise software applications
• Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
• Basic understanding of software testing concepts
• Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Desirable

• At least 1-year experience with Tricentis Tosca
• Experience in SAP products.
• Development skills in C# or Java
• Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
• Experience on any leading cloud platform (AWS/Azure/Google Cloud).
• Experience in software testing across the full Software Development Life Cycle (SDLC)

What you can look forward to

• Market conform salary + success-oriented bonus
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Variety of career opportunities and a wide range of tasks
• Permanent, full-time employment
• Hybrid office set up (3 days per week in the office)
• Flexible working hours
• Professional & personal development
• Public transport ticket (Wiener Linien card)

This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

We are under a legal obligation in Austria to indicate the minimum salary, which is 35,658 EUR gross per year for this position, according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 35,658 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.